Terms and Conditions

Terms and Conditions

Our aim at Form & Flow Pilates is to make your experience enjoyable and productive. We teach with intention, integrity and care to our clients to deliver the best Pilates technique in Mind, Body and Spirit. Through our own teachings we hope to inspire, train and educate others in the art of Pilates as we have been inspired in our own evolution of Pilates.

We believe in offering high-quality teaching to ensure a deeper understanding of the Pilates technique to improve Strength, Control, Co-ordination and Flexibility.  To provide the best possible service and outcomes we have the following Terms and Conditions so that you can fully understand your rights and obligations.

General

  1. All new studio clients are required to read and complete the Form and Flow Waiver. On entry to the studio, you accept that our Terms and Conditions and the Waiver are understood and agreed to by you.

  2. All new studio clients are required attend an initial consultation even if you have done Pilates elsewhere previously. This allows us to find out where your body is at now. We can determine your motivations and goals as well as discuss any hinderances.

  3. All sessions are pre-booked. Sessions can be booked by signing up for the Form & Flow App to make bookings directly from your mobile device.

  4. In order to give all studio clients the best opportunity to attend a session, we ask that you give us as much notice as possible if you cannot attend your class. Cancellations made within 12 hours of your appointment will incur a late cancellation fee – equivalent to the cost of your class. You may send someone in your place if you are inside the 12-hour cut off time for cancellation. The replacement must be an existing client of Form & Flow Pilates.

  5. In the interests of protecting our client’s health, we ask that if you are feeling unwell or you are looking after sick people at home (and potentially contagious) that you reschedule your session and do not attend.

  6. Please wear something comfortable, appropriate and easy to move in for your sessions. Please avoid wearing shorts or tights with zippers on the back. We ask that all clients wear non-slip socks in the studio. These are available for purchase in the studio.

  7. Form & Flow Pilates supports the next generation of teachers. There may be students present during your session observing or assisting the main instructor.

Pricing

1. There are no joining fees or lock-in contracts at Form & Flow Pilates.

2. There are two forms of payment available:

a. Class Credits: This consists of buying a set of number of classes (credits) of different denominations (refer App or website for details). You will only be able to book or register for a class and future classes if you have available credits on your account. Credits may be shared among family members who are existing clients of the Studio.

b. Recurring Membership: Under this plan you nominate a set number of classes per week (refer App or website for details). We will direct debit your account or credit card for classes weekly in advance.

If you wish to do an extra class in any given week, you simply buy an additional credit via the Form & Flow App.

3. You may request a refund of your unused credits at any time up to six months for any reason. There is no refund of existing credits after six months.


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We will endeavour to make your experience with Form & Flow an enjoyable and productive one. We reserve the right to review our Terms and Conditions at any time and without notice. We will monitor the administration of the studio and endeavour to make it as straightforward and seamless as possible. If you have any queries at all, please do not hesitate to contact Kristina or Kristin at any time.